Terms of service (draft)
Last updated: August 2026 — draft pending counsel review
Who you're buying from
GiftRoam is operated by Multifunnels Inc (“GiftRoam”, “we”). We are the merchant of record; gifts are assembled and delivered by independent local partners in the destination country. By placing an order you accept these terms and the Delivery, Substitution, Alcohol and Refund policies, which are part of them.
The order record
The details you confirm at checkout — recipient name, address, phone, delivery date and gift message — form the order record, and exactly this record is fulfilled. Their accuracy is your responsibility; review them carefully before paying. Change windows are in the Delivery policy (2 business days for address/recipient/date, 1 for the message).
Pricing and payment
Prices include delivery; applicable taxes are shown before payment. Payment is processed by Stripe on Stripe's secure page — card details never touch GiftRoam. Prices are confirmed at the moment of payment; if a supplier price changes before we can place your order we contact you rather than charge a different amount.
Fulfilment and substitutions
Delivery windows are estimates, not guarantees; specific times of day cannot be promised. Products are supplied with reasonable substitutions of equal or greater value per the Substitution policy — exact brands, packaging and presentation may vary from photos, which are a styling reference. Perishables should be consumed promptly; we are not responsible for spoilage caused by delayed consumption after delivery.
Alcohol
Alcohol-containing gifts require an adult signature at delivery and are offered only where legal, per the Alcohol & age policy.
Refunds and complaints
Refund rules are in the Refund policy. Complaints about a delivered gift must reach us within 48 hours of delivery, with photos, so the partner can assess perishable items. Where a failure is ours, you are refunded in full automatically.
Accounts and AI assistants
Accounts are optional; order tracking needs only the order token. If you connect an AI assistant to your account it can read your order statuses only, and you can disconnect it anytime. You are responsible for activity under your sign-in email.
Our content
The GiftRoam site, its text, design, images and software are ours or our licensors' and are protected by copyright. You may not reuse them commercially without our written permission; personal, non-commercial sharing with attribution and a link is fine.
Service availability
We work to keep the site secure and available but provide it “as is”; we cannot promise uninterrupted or error-free operation, and you should use your own up-to-date security software.
Liability
To the extent permitted by law, our total liability for an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, or your statutory consumer rights.
Resolving disputes
If something goes wrong, contact hello@giftroam.com with your order token first — almost every issue is resolved with a replacement or refund. Formal dispute-resolution, governing-law and arbitration provisions will be added to these terms on counsel review before production launch.
Contact
Multifunnels Inc · hello@giftroam.com