Delivery policy
Last updated: August 2026
Delivery is included
Every price on GiftRoam includes delivery to the selected country. There are no separate shipping fees, fuel surcharges, customs charges or handling fees for the buyer. If a local partner cannot serve a remote area, we will tell you before payment or cancel with a full refund — we never add a surprise delivery charge.
Processing cutoff
Orders confirmed before 9:00 AM US Eastern time begin processing the same business day. Orders after the cutoff begin the next business day. Delivery estimates count business days from that start. You receive an email when your order is confirmed with the local partner.
Delivery windows and times
Each gift shows an estimated window for the destination. Windows are estimates from our local partners, not guarantees, and we cannot promise a specific time of day. If you choose a specific date we aim for it and tell you before payment if it isn't achievable. Same-day delivery is not offered; next-day is possible in many destinations.
Weekends, holidays and peak season
Weekend and public-holiday delivery is limited by region; if the requested date falls on a local holiday the partner delivers on the nearest business day. During peak periods (Nov 15 – Jan 7, Valentine's Day, Mother's Day) order volume is much higher: please allow an extra day, and deliveries may occasionally arrive one business day after the requested date.
Address requirements
We deliver to street addresses only — never to P.O. boxes; an order with a P.O. box address cannot be delivered and will be treated as an incorrect address. Provide the full street address, a contact name, and the recipient's local phone number so the courier can coordinate. Couriers do not call recipients to ask for the address — the record you confirm at checkout is what is delivered.
Hospitals, hotels and other institutions
For deliveries to hospitals, hotels, care facilities, offices and other institutions, include the institution name, room or department, and the recipient's stay dates in the delivery details. Many institutions only accept deliveries at the front desk or reception; a delivery signed for by reception, a concierge or a mailroom counts as delivered. If an institution refuses the delivery or cannot locate the guest, we will contact you, but a refund is not guaranteed.
If the recipient is unavailable
The courier attempts to contact the recipient by phone and may deliver without reaching them. If nobody is available, the gift may be left with a neighbour, guardian, concierge or reception where safe, or taken to a pick-up point — each of these counts as delivered. If the recipient refuses the gift, the order is considered fulfilled and is not refundable (the gift was assembled and delivery was attempted).
Changing the delivery details
Address, recipient or date changes are only guaranteed when requested at least 2 business days before the delivery date; gift-message changes need 1 business day. Contact us with your order token. After the gift has been dispatched, changes may not be possible.
Check the gift on arrival
Please ask the recipient to check the gift on delivery. Report anything missing, damaged or spoiled within 48 hours with photos (see the Refund policy) — late reports may not be considered because perishables cannot be assessed afterwards.
Events outside our control
Severe weather, strikes, customs actions, public-health restrictions and similar events beyond our or our partners' control can delay a delivery. We will keep you informed and, where we cannot fulfil at all, refund you in full.